Business Software System Development - Software Development, By Geotel Information Technologies

Products >> EDGE

Customer Relationship Management has taken on myriad of meanings over the last several years. But at its core are the technologies that allows the companies to stay closer to their customers and build lasting relationships. Geotel Edge can be customized as per the requirement into operational systems in the areas of sales force automation, customer service, marketing campaign management, order tracking, client management and others.

Along the way, technologies have expanded the communication channels have been allowed for the integration of voice, live web chat and e-mail. This has delivered operational efficiencies to all key customer relationship management functions.
Analytical CRM solutions have been a core offering from us in the last three years. The operational CRM systems have allowed for the capture of critical information about customers and their trends. However, analytical tools are required to leverage this into actionable insights. Geotel EDGE has been designed especially to take into account these issues.
We leverage upon best practices for business intelligence along with our strong CRM domain expertise to deliver uniquely successful analytical CRM solutions for our clients.

CRM systems will deliver significant operational efficiencies and increase revenues when implemented properly. We have proven processes and highly qualified resources that ensure this success. By utilizing teams of both onshore and offshore personnel, these successful projects are delivered at a highly desirable price point that significantly improves the project ROI.